AI Agents

Automate service processes easily with AI agents

With the OMQ AI Agent, you can now automate processes that normally require a lot of manual work. The OMQ AI Agent performs tasks in your backend system without an agent being involved. Use the AI Agent in combination with the OMQ Chatbot, OMQ Help and OMQ Contact.

GDPR-compliant
Generative AI
Fast Integration

Try for free Get a demo

Chat connected to customer service channels

We improve customer service of 100+ leading companies.

KKT Kolbe about the OMQ AI Agent

Automate processes on all channels

Based on modern robotic process automation

Appropriate answers for individual customer inquiries

The Perfect AI Agent for Every Use Case

Performs Tasks Directly

The OMQ AI Agent is a virtual agent that performs tasks directly in your backend system. With the help of an API request, questions that cannot be answered with a standard solution but require an action in the backend are solved immediately and efficiently. Possible use cases are, for example:

Change address or personal data

Subscribe or cancel subscriptions

Check order status and information

and 1,000 more use cases

API interface

Performs Tasks Directly

All information at a glance

With this email AI Agent, the data requested from the customer is used to send an email to your service team. Your customer service immediately has all the important information to solve the case and does not have to write back and forth with the customer.

Faster responses for your customers

Reducing the workload of your agents

Email action

All information at a glance

Customized answers

You can use this AI Agent to provide your customers with customized information. Customers can enter an entry directly in the answer field (e.g. on the help page). The automator processes this input and displays a suitable answer specifically for this case.

Simple script action

Customized answers

The AI Agent for all channels

The great thing about the OMQ AI Agent is that the use cases can be used on all channels. On the help page and in the contact form, a form is displayed; in the chat, the fields are converted into a dialog in which the relevant customer data is requested.

API interface

Email action

Simple script action

Why OMQ AI Agents?
Your benefits at a glance

🤖 Significantly reduce service workload
Automated replies take the load off your team and noticeably reduce the number of incoming inquiries.
⏰ Available 24/7 – with no additional effort required
Customers receive instant replies even outside of business hours – without the need for additional resources.
🚀 Faster service, more satisfied customers
Faster response times and improved problem-solving capabilities result in a measurable boost in customer experience.
🔒 Compliant with GDPR & dependable
Our AI was specifically developed for secure and data privacy-compliant applications in customer service.
🎯 Highest
response quality
Answers are based on your content – ensuring legally compliant, accurate, and brand-consistent communication.
📊 Clear
reports & control
Keep track of which inquiries have been automated and identify areas for further optimization.